WINEGLASS BAY
FREYCINET PENINSULA
& COLES BAY

FREYCINET ASSOCIATION INCORPORATED
MEMBERSHIP INDEMNITY, DECLARATION AND ETHICAL GUIDELINES 

This Indemnity applies to all businesses who wish to become members of the Freycinet Association Incorporated (the Association). Once signed it applies equally to any owners, proprietors, directors, management, agents & employees involved with that business. 

1. I confirm that throughout the membership financial year, the business will hold current public liability insurance to a minimum value of $10,000,000 which is relevant to the operation of the business. The insurance documents relating to this public liability insurance and any other insurance required for the operation of the business will be made available for inspection on demand by the Executive of the Association. 
2. I confirm that all necessary licences, approvals and permissions required for the operation of the business will have been obtained and will remain extant throughout the membership year. Furthermore, the business will comply with any legal obligations required for it to operate, including adhering to local, state and federal legislation. 
3. Should any other member of the Association wish to recommend the goods and/or services offered by the business, or act as an agent for the business in respect of pre-booking the goods and/or services of the business then I hereby indemnify that member of the Association against any loss, actions, or demands, which may directly or indirectly arise from such a recommendation or agency arrangement. 
4. I agree to indemnify the Freycinet Association Incorporated in respect of any liability or claim that may be made against it by any breach of the above warranties. 
5. As a member, you agree to promote the organization and uphold its values, fostering a positive environment that reflects the collective aspirations and objectives. It is essential to recognize that open dialogue and constructive criticism can contribute to the growth and improvement of any organization. However, it is equally crucial to approach discussions with a sense of responsibility and discretion, ensuring that any concerns or disagreements are addressed internally and in a manner conducive to the organization’s well-being. Members are encouraged to channel their feedback through appropriate channels, engaging in thoughtful and solution-oriented discussions that contribute positively to the organization’s development. By doing so, we collectively work towards maintaining the integrity and reputation of our organization, fostering a culture of collaboration and mutual respect.

Voluntary Ethical Guidelines 

1. The business acknowledges its responsibilities to meet the reasonable expectations of all customers to the best of its ability. 
2. Customers include any individual or business desirous of using or receiving the goods and/or services of the business. The business shall endeavour to treat all customers equally. 
3. The business reserves the right to change its goods and services to meet the expectations of its customers. The business is responsible for all of its advertising and promotional activities. All advertising and promotional activities shall reflect the true nature of the business.
4. Businesses have a responsibility to keep their Wineglass Bay web pages, the Wineglass Bay Brochure & all maps up to date by filling in the appropriate form Wineglass Bay Brochure/Website listing and listing update form when any changes are made or errors found.
5. At the time of entering the transaction or purchasing the goods and/or services customers will be informed of all the terms and conditions of the contract including the terms or payment and any cancellation conditions. The business will adhere to those terms and conditions. 
6. All reasonable customer concerns and queries will be fairly and amicably dealt with as soon as practicable. The decision of any mediator who may be employed will be final and binding. The business will, so far as is reasonably able, present its goods and services in the best possible way. 
7. The business will exercise all reasonable care to address customers’ safety and comfort. So far as is practicable the business will take all reasonable measures to ensure that property, plant, equipment & products are in good working order. 
8. The business recognises the plastic shopping bag free nature of Coles Bay. If it runs a retail outlet, the business will not offer plastic shopping bags to its customers and in all other cases, businesses will use their best endeavours to adhere to the principal of being plastic bag free by using biodegradable bags wherever practicable. 

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